WHEN CAN I EXPECT MY BEER?
Orders to UK mainland will be delivered between 2 and 4 working days from the purchase date (excluding weekends).
WHERE DO YOU DELIVER TO?
Our courier delivers to Mainland UK. Please contact us for bespoke delivery terms for shipments to Northern Ireland, The Highlands and Islands. If your delivery address isn't covered, you can arrange for your own courier to collect the order from our warehouse. Please get in touch with us either via emailing firstname.lastname@example.org or on the phone by calling 01492 545143.
HOW MUCH DO DELIVERIES COST?
Delivery costs are £7.95 to mainland UK, please contact us for costs to Northern Ireland and Scottish Islands.
WHAT IS SPLIT DELIVERY?
You might receive an order called ‘split delivery’ This means items have come from different areas our warehouse, so the boxes can get separated upon sorting and loading at the courier depots, but don't worry if the first part of your order says 'Box 1 of X', the other box(es) will be with you shortly.
WHAT IF MY PARCEL IS LOST?
If you have been unable to locate your delivery, the first thing to check is whether the courier has specified the safe place or neighbour they have delivered to.
There are limited options for the driver to pick on their device for safe places, so if you see a strange scan - "Front Porch" for example where you don't have one - please get in touch either by emailing email@example.com or calling us on 01492 545 143.
If we still can't help you locate your order we will follow our lost parcel procedures, during which we ask you to complete our lost parcel form so we can provide further information to the courier.
WHAT IF MY PARCEL IS DAMAGED OR INCOMPLETE?
We are extremely proud of the care and attention taken when packing your order. Our team take every precaution however we are only human, and we understand that a rare mistake can happen - or our fragile contents can sometimes get damaged in transit.
If your order has been affected, our team are available to rectify this for you quickly and easily - please just get in touch by emailing firstname.lastname@example.org or calling us on 01492 545 143.
WHAT IF I REQUIRE A REFUND?
If you would like to request a refund, please get in touch by emailing email@example.com or calling us on 01492 545 143.